Lifetime Warranty
Covered for as long as you own it.
Every Ever True ring is made by hand and stands behind a lifetime warranty against manufacturing defects. Here's exactly what that means — no fine print, no surprises.
What's covered
- Manufacturing defects in metal, casting, and finishing
- Broken or bent prongs, broken solder joints, and clasp failures from normal wear
- Loose or lost center / accent stones caused by a documented setting defect within the first 12 months
- Free resizing within the first 12 months — or a complimentary remake if the design can't be resized
- Annual professional cleaning, ultrasonic / steam service, and full ring inspection
- Round-trip insured shipping within the contiguous US for any covered service, for life
What's not covered
- Lost stones after 12 months from any cause other than a documented setting defect
- Loss or theft of the ring (your homeowner's or jewelry insurance policy should cover this)
- Damage from impact, crushing, chemical exposure, or accidents
- Repairs, alterations, resizing, or stone work performed by another jeweler — this voids the warranty
- Normal wear: surface scratches, patina, gradual band thinning, or rhodium fade on white gold
- Lifetime polishing or refinishing — polishing removes metal each time and is offered at-cost as needed
How to make a warranty claim
- Message us from your account dashboard, or text the studio at (646) 456-1017 with photos of the issue.
- We'll review within 5–7 hours and confirm coverage. If covered, we email you a prepaid insured shipping label.
- Send the ring in. We inspect, repair, and ship it back insured — typically within 2–3 weeks.
We stand behind every ring
If it left our bench, we're responsible for the workmanship — forever.
Use our jewelers only
Any outside repair, resize, or stone work voids the warranty. Always send it to us first.
Keep your paperwork
Your Certificate of Authenticity is your proof of purchase — keep it with your insurance docs.